FAQ - Convert 89

F.A.Q

For all requests

Converter

What file formats are supported for conversion?

You've got a versatile converter at your fingertips. Whether it's Word documents, Excel spreadsheets, PowerPoint presentations or even PDFs, we've got what you need. But that's not all: we also handle images, videos, audio files and many other formats. Whatever you need to convert, we're here to provide you with a complete solution for all your file conversion needs.

Is it safe?

Absolutely! Ensuring the security of your files is paramount to us. Our file converter uses state-of-the-art security measures to protect the confidentiality and authenticity of your data at every stage of the conversion process. What's more, we adhere to a strict policy of not retaining any copies of your files after conversion, giving you peace of mind that your information is protected.

Is there a size restriction?

Our file converter has no size limit. You can convert files of any size, large or small, depending on your needs. Our aim is to provide you with a convenient and efficient conversion service, whatever the format or size of your file. If you have any further questions or concerns, please do not hesitate to contact us at any time.

How long does it usually take to convert a file?

The time taken to convert the file varies depending on factors such as the size of the file, its type and the load on the server at the time of conversion. Generally, our converter is designed for fast and efficient conversions. Smaller files are usually converted in seconds to minutes, while larger files may take a little longer. We are continually working to improve our performance to ensure you get the best possible conversion experience.

Can you provide assistance if I have problems using the system?

Certainly! We are aware that questions or problems may arise when using our converter. That's why our customer support team is on hand to help. Whether you need technical assistance, advice on how to use the converter or have a general question, please don't hesitate to contact us. We are committed to providing you with the support you need to maximise the usefulness of our converter and meet any challenges you may face.

My account

Subscription

How can I take out a subscription?

To access the test results, you can opt for our 24-hour offer for just €0.50. After this period, the offer will gradually evolve towards a monthly subscription worth €47.50. If you prefer the 24-hour option only, you can unsubscribe effortlessly at any time. Full instructions for taking the test and subscribing to an offer are provided on the "How does it work?" page.

What services are covered by the subscription?

Your subscription gives you full access to all the features of our file converter, enabling unlimited file conversions in different formats. What's more, you'll benefit from priority customer support dedicated to answering your queries and quickly resolving any problems you encounter.

We are continually striving to improve our service, integrating new features to enhance your conversion experience.

How do I unsubscribe?

To unsubscribe, simply click on the "Unsubscribe" tab or go to your "my account" section, enter your e-mail address and confirm.

Unsubscribe

I neglected to unsubscribe before the end of my trial period. Can I request a refund?

If you have forgotten to unsubscribe, you can request a refund within 14 days of purchasing the subscription, provided you have not used our services beyond the 24-hour offer.